businesswirepr.co.uk

FOR IMMEDIATE RELEASE

UK, 24 August 2026 — Field-service appointments can create unnecessary customer contact when people cannot see what is happening, need to change an appointment, or want updates about an engineer’s arrival. On My Way provides a customer-experience layer designed to sit on top of existing field-service software, giving customers greater visibility and self-service throughout the appointment journey without requiring a replacement scheduling system.

On My Way provides live technician tracking, dynamic estimated arrival times, automated notifications, self-service rebooking, customer feedback and post-visit NPS. Customers receive a branded link that allows them to view appointment information, track the named technician, reschedule or cancel appointments, add notes, upload photos and provide feedback. Every customer action can sync directly back to the existing scheduling system, keeping the field-service software as the system of record.

The platform is designed around three key areas: visibility, self-service, and insight and revenue. Live tracking helps customers see the engineer’s position and estimated arrival time. Self-service tools allow customers to confirm, reschedule or cancel appointments without making a call. The platform also supports in-appointment marketing, allowing service touchpoints to become opportunities for relevant offers and customer engagement. Operations teams can access reporting covering call deflection, on-time arrival and NPS across branches, regions or technicians.

On My Way is designed to integrate with existing field-service software through its API, allowing organisations to add the customer-experience layer without replatforming or engineer retraining. The implementation process includes connecting the scheduling engine, configuring the branded customer journey and notification rules, and going live across a selected region or the wider operation. The platform is designed to go live within 4–6 weeks.

The solution has been measured against pre-On My Way baselines in production deployments. The supplied information reports a 53% reduction in ETA-related calls at Bosch UK, a 38% reduction in no-shows at Foxtel, 79% customer engagement with the tracker at Bosch UK, and a 19% first-time-fix improvement at E.ON. On My Way also offers a 35% call-deflection guarantee within 90 days, continuing to work without fees if the agreed target is not reached within that period.

On My Way is built by Leadent Digital, a UK pure-play field-service specialist with more than 20 years of field-service experience. The company combines business consulting, technology implementation and software, with experience across Oracle Field Service, IFS and other workforce-management platforms.

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To explore On My Way and its customer-experience solutions for field-service appointments, visit the official website https://tryonmyway.com/.

Contact Us:
On My Way

Addres: 20-22 Wenlock Road
London, N1 7GU
England
Phone: 08444145707
Email: hello@tryonmyway.com